Understanding Business Process
The goal of the project is to understand the different issues of managing a business process. By identifying, exploring, and analyzing a process, you will gain a deeper insight on business processes. In order to achieve this objective, do the following;
1. Choose a firm from the following industries/sectors:
a. Healthcare
b. Financial
c. Manufacturing
d. Agriculture/agribusiness
2. Identify and interview at least three key executives or senior managers so that you have information on core and support processes. Compile a list of these processes along with their brief descriptions.
3. Prioritize the core processes and support processes - Consult your key contacts at the firm.
4. Select one core and one support process to study. Ideally the highest ranked processes in each category would be chosen.
5. Create a descriptive case on the selected processes. Details include
a. Topic and content
b. Participants and stakeholders
c. Cultural norms and traditions
d. Knowledge management support, structure, and governance
e. Process management attributes
6. Assess the level of process management and IT support
7. Present a written report and oral presentation