Readings

Here you will find articles, news, and general reading materials of relevance to the course.

Beyond Best Practice

WorkFlow versus Process

Business Technology at the Crossroads (pdf)

Keys to Improving Business Processes (pdf)

Primer on Metrics (pdf)

Three Tricks to Better Process Models

Strategy, business models, and business processes (added 09-09-2010)

Assessing and enhancing e-business processes

Matching strategy, business model, and business process Bask et al2010.pdf

BPM Critical Success Factors-Burlton.pdf

BPM Maturity.pdf

itscore_overview_for_busines_205169.pdf

Ongoing Confusion of Process and Function-Betz-Final.pdf

Measuring Performance.pdf

Project Managing Business Process Improvement Initiatives-Abudi-FINAL-1.pdf

BPM Governance - Studyt.pdf

BPM Governance Theory & Application.pdf

Case studies

Chester_County_Hospital_Case_Study.pdf

Samsung_Heavy_Industries_by_HandySoft.pdf

 

Presentations

BPM Overview (pdf)

Process Maps (pdf)

SOA-Academic-Seminar.pdf

SOA_SAC_Phelps.pdf

Resources

BP  Analysis Questions (pdf)

BP Analysis template (pdf)