Harmon, Paul. Business Process Change, Morgan Kaufmann Publishers, Second Edition, 2007.
Prahalad, C. K. and Krishnan, M. S. The New Age of Innovation, McGraw Hill, 2008.
Madison, Dan. Process Mapping, Process Improvement, and Process Management, Paton Professional, 2005.
Osterwalder, Alexander and Pigneur, Yves. Business Model Generation, John Wiley and Sons, 2010.
| Class Discussions and Participation | 120 pts |
| On line Discussion contributions | 120 pts |
| Mid Term | 100 pts |
| Final Paper | 100 pts |
| Project | 200 pts |
| Total (640 max) | 640 pts |